Privacy Policy

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This Privacy Policy describes and governs the information collection, use, and sharing practices of AudioRanger IT ("we", "us", and "our") with respect to using our website and installing, using or downloading our software application ("App"). Before you use or submit any information through or in connection with our website or App (our "Services"), or otherwise submit personal data to us, please carefully review this Privacy Policy. By using any part of our Services, you understand that your information will be collected, used, and shared as outlined in this Privacy Policy. If you do not agree to this privacy policy, please do not use our Services or otherwise submit personal data to us.

1. Information we collect

We will collect information which you provide directly to us. We may collect information from you in different ways, such as when you visit the website, purchase the App, send us an email, or subscribe to our newsletter. This information may include but is not limited to your name, email address, phone number, mailing address, payment information and geographic location.

We will automatically collect certain information about the devices (e.g. computers, laptops, tablets or phones) you use to access our Services. We may collect and analyze device information such as IP addresses, location information (by country and city), unique device identifiers, browser type, browser language, operating system, referring and exit web pages, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, statistical information about the use of our Services, the amount of time spent on particular pages, the date and time you used our Services, the frequency of your use of our Services, error logs, and other similar information.

We may also collect data about your use of our Services through the use of web server logs and online tracking technologies like cookies. A web server log is a file where website activity is stored. A cookie is a small text file that is placed on your computer when you visit a website, that enables us to recognize your computer, store your preferences and settings, and understand the web pages of our Services you have visited and the referral sites that have led you to our Services.

Please note that you can change your browser settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the documentation of your browser (e.g. Google Chrome, Mozilla Firefox, Apple Safari or Internet Explorer) for more information. Please note that by blocking any or all cookies, you may not have access to certain features or offerings of our Services.

2. Legal basis for collecting and processing personal data

Our legal grounds we rely on to collect, process and share your personal data are as follows:

  1. To honor our contractual commitments to you. Much of our processing of information is to meet our contractual obligations to provide our Services to you, e.g. when you have licensed our App.
  2. To serve our legitimate interests. In many cases, we handle information on the ground that it serves our legitimate interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals. Our legitimate interests include entering into a contract with you, meeting our contractual obligations, providing software updates, product support and customer service, protecting against misuse, fraud and spam, ensuring the security of our technical infrastructure, and analyzing and improving our business and Services.
  3. To comply with legal obligations. We may need to collect and use information to comply with legal obligations.
  4. In consent with you. Where required by law, and in some other cases where legally permissible, we handle information on the basis of your consent. Where we handle your information on the basis of consent, you have the right to withdraw your consent. Please contact us at the email address listed on the "Contact" page on our website if you want to withdraw your consent.

3. How we use your information

We may use the information we collect from and about you to fulfill the purposes for which you provided it, provide and improve our Services (including to develop new features or services or take steps to secure existing services), provide technical and customer support, send you information about your relationship or transactions with us, send you other communications (such as newsletters to which you have subscribed), and conduct analytics, research, and reporting from your use of our Services.

Please note that we combine information that we collect from you and about you with information we obtain about you from our payment processor service provider, and use such combined information in accordance with this Privacy Policy.

4. When we disclose your information

We may disclose and/or share your information under the following circumstances:

  1. To share information with our service providers. We may disclose your information with third parties who perform services on our behalf, including data storage and processing as well as order and payment processing. All of our service providers are based in the European Union and are thus obligated to the very strict rules of the European General Data Protection Regulation ("GDPR").
  2. To comply with legal obligations. We may disclose your information if required to do so by law or necessary to comply with legal processes, to enforce or apply this Privacy Policy or other contracts with you (including investigation of potential violations thereof), to respond to your requests for customer support, or to protect our rights, property, or safety.
  3. In consent with you. We may disclose your information to any third parties based on your consent to do so. Where we disclose your information on the basis of consent, you have the right to withdraw your consent. Please contact us at the email address listed on the "Contact" page on our website if you want to withdraw your consent.
  4. Aggregated or de-identified information. We may disclose aggregated and/or de-identified data for any purpose to third parties, including without limitation for research and marketing purposes.

5. Website analytics

We use web analytics to collect and analyze the information described in the "Information We Collect" section above, and to engage in auditing, research, or reporting. The web analytics information (including your IP address) collected by various analytics technologies will however not be disclosed to or collected by any third-party service providers (such as Google Analytics), but is solely collected, analyzed and stored on our own computer servers. We use web analytics information to evaluate your use of our Services, including by noting the third-party website from which you arrive at our website, analyzing usage trends, and protecting against misuse and fraud.

6. Your choices and data subject rights

You have various rights with respect to the collection and use of your information through our Services. Those choices are as follows:

  1. Unsubscribe per email. You may unsubscribe from our emails at any time by clicking on the "Unsubscribe" link at the bottom of each of our newsletters or by contacting us at the email address listed on the "Contact" page on our website.
  2. European GDPR rights. Individuals in the European Union and possibly other jurisdictions have the legal right to obtain confirmation of whether we hold certain information about them, to access such information, to demand its correction, deletion, limitation and portability, to object to our handling of their information, restrict our processing of their information, and to withdraw any consent they have provided. To exercise these rights, please contact us at the email address listed on the "Contact" page on our website. You also have the right to go directly to the relevant supervisory or legal authority, but we encourage you to contact us so that we may resolve your concerns directly and promptly.

7. International transfers

All of our computer systems and contractors are currently based in the European Union, and we do not share your information with any service providers or business partners outside of the European Union. This means that all of your information is protected by the very strict rules of the European GDPR.

8. Security measures

We have implemented technical, physical, and organizational security measures to protect against the loss, misuse, and alteration of your information. However, we can not and do not guarantee that these measures will prevent every unauthorized attempt to access, use, or disclose your information since despite our efforts, no internet or other electronic transmissions can be completely secure. If your personal data is (or is likely to be) divulged, damaged or lost, we will immediately take remedial measures, inform the users in a timely manner and report to the competent government agencies as required by applicable laws.

9. Children

Our Services are not directed at children under the age of 16. If we become aware that we have collected personal information from children under the age of 16 (as defined by the European GDPR), we will delete it.

10. Data retention

We retain the information we collect for as long as it is necessary for fulfilling our contractual obligations (i.e. until the contract is terminated), serving our legitimate interests (but at most 5 years), or complying with legal requirements to preserve records (e.g. 7 years for financial records).

11. Third-party links and services

Our Services may contain links to third-party websites (e.g. social media sites like Facebook and Twitter) and other services. If you choose to use any third-party websites or services, you may disclose your information not only to those third-parties, but also to their users and to the public more generally depending on how their services function. We are not responsible for the content or privacy practices of such third-party websites or services. The collection, use and disclosure of your information will be subject to the privacy policies of the third party websites or services, and not this Privacy Policy. We encourage you to read the privacy statements of any third-party websites you visit.

12. Changes to this privacy policy

We will continue to evaluate this Privacy Policy as we update and expand our Services, and we may make changes to the Privacy Policy accordingly. We encourage you to check the Privacy Policy on our website periodically for updates to stay informed on how we collect, use and share your information. If we make material changes to the Privacy Policy, we will provide you with notice as required by law.

13. Questions about this privacy policy

If you have any questions about this Privacy Policy or our privacy practices, please contact us at the email address listed on the "Contact" page on our website.